General Terms and Conditions (GTC)
General Terms and Conditions (GTC)
of
Sightseeing Avenue Akash Nagpal & Nikhil Dingra GbR
Postial adrress / Mailbox:
Wandsbeker Chaussee 212-214
22089 Hamburg
Contact:
Phone: +49 40 548 103 84
E-Mail: info@sightseeing-avenue.de
1. Scope
These General Terms and Conditions (GTC) apply to all contracts, services, and offers of Sightseeing Avenue. Deviating terms of the customer shall not be recognized unless Sightseeing Avenue expressly agrees to their validity in writing.
2. Conclusion of Contract
The contract between the customer and Sightseeing Avenue is concluded through a booking by the customer and the corresponding booking confirmation by Sightseeing Avenue.
3. Services
Sightseeing Avenue offers city tours and related tourist services. The exact scope of services results from the respective service description on the website or from individual agreements.
4. Prices and Payment Terms
4.1 Accepted payment methods are prepayment, VISA, Mastercard, PayPal, and Sofortüberweisung unless otherwise specified in the ordering process. All prices are in euros and include the applicable statutory VAT. Payment is due no later than the day of service provision unless otherwise agreed. Accepted payment methods include cash, bank transfer, or digital payment methods upon agreement.
4.2 For payments via PayPal, the General Terms and Conditions of PayPal apply, available at www.paypal.com (Link: https://cms.paypal.com/de/cgi-bin/marketingweb?cmd=_render-content&content_ID=ua/Legal_Hub_full&locale.x=de_DE).
4.3 For payments via Sofortüberweisung, the terms and conditions of SOFORT AG apply, available at www.sofort.com (Link: https://www.payment-network.com/index.php/sue_de/general/agb).
4.4 For prepayment, an invoice will be sent, which must be paid within the specified period. The booking confirmation remains the property of Sightseeing Avenue until full payment is received and will be sent via email to the email address provided during the booking process after payment has been received. Liability for the proper functioning of email communication on the customer side is excluded. If the booking confirmation has not been received via email within 48 hours of purchase, the customer is requested to contact customer service immediately.
4.5 For bookings with an invoice amount of more than €400.00, a deposit of 25% of the total amount must be paid within 7 days after receipt of the invoice. The remaining amount must be transferred to our account no later than 24 days before the start of the service.
5. Data Protection
5.1 All customer-related order data is collected, processed, and used in accordance with the provisions of the Federal Data Protection Act (BDSG). The customer grants Sightseeing Avenue permission to pass on personal data to natural or legal persons entrusted with organizing and carrying out the service, particularly the respective organizer.
6. Withdrawal / Cancellation
6.1 If the customer withdraws from the contract for reasons beyond their control, Sightseeing Avenue reserves the right to charge a cancellation fee. The amount depends on the period until the start of the service unless otherwise specified in the product description.
6.2 Contracts for services in the areas of accommodation (outside residential purposes), transportation of goods, car rental, delivery of food and beverages, and leisure activities with a fixed date or period are excluded from the right of withdrawal according to § 312g Para. 2 Sentence 1 No. 9 BGB. This particularly applies to event tickets.
6.3 Cancellation fees for bus, guide, and ship rentals:
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Up to 28 days before the start of the service: 10% of the agreed fee
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27 to 15 days before the start of the service: 30% of the agreed fee
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14 to 7 days before the start of the service: 45% of the agreed fee
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6 to 2 days before the start of the service: 70% of the agreed fee
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From the first day before the start of the service: 100% of the agreed fee
6.4 Refunds will be made within 20 working days to the account specified by the customer or, in the case of online payment, to the originally used payment method.
6.5 Sightseeing Avenue reserves the right to deduct fees incurred by credit institutions or payment providers from the refund amount. A processing fee of up to €10 may be charged depending on the transaction.
6.6 Sightseeing Avenue reserves the right to cancel services.
6.7 If force majeure, such as unforeseeable severe weather conditions, significantly complicates or makes service provision impossible, Sightseeing Avenue may cancel the appointment.
6.8 Sightseeing Avenue or appointed tour guides are entitled to cancel or terminate a service or tour if participants are intoxicated, under the influence of drugs, or otherwise endanger the safe conduct of the event. In this case, the full payment obligation remains.
7. Data Protection
All customer-related order data is collected, processed, and used in accordance with the provisions of the Federal Data Protection Act (BDSG). The customer grants Sightseeing Avenue permission to pass on personal data to natural or legal persons entrusted with organizing and carrying out the service, particularly the respective organizer.
8. Final Provisions
8.1 The law of the Federal Republic of Germany applies.
8.2 The place of jurisdiction for all disputes arising from or in connection with these GTC is Hamburg, provided the customer is a merchant, a legal entity under public law, or a special fund under public law.
8.3 Should any provision of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected.
Version: March 2025